Shipping & Returns

Delivery

It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. The delivery address cannot be changed once the order has been shipped. Once you have placed an order, if we are unable to ship any part of it, we may at our sole discretion, either send you part of the order that is in stock or remove item(s) from the order.

All deliveries are estimated dates only and not guaranteed. If your order consists of specialist luxury items, fragrances or electrical items, these may take slightly longer to dispatch from our warehouse due to the size and weight of the product(s).
Our current delivery charges are as follows and are subject to change at any time:

Americas and the Rest of the World:

Please note we’re unable to ship Prescription Medicines to destinations outside of the European Union.

United Kingdom

Free Delivery on all orders over £25

Standard Delivery

For orders under £25 in value, we charge standard Royal Mail rates by weight classification, for UK delivery. This is the total cost of the delivery, regardless of how many items you order. The vast majority of orders are dispatched either on the same day or the following day. A signature may be required on receipt of your item(s). Our standard delivery option includes packaging, handling and Royal Mail 1st Class delivery postal costs.

Normal delivery takes between 2-5 working days and all items are sent using standard 1st Class post.

In order to confirm that an order shipped via post has indeed been lost, we must wait 15 working days (3 weeks) before claiming against Royal Mail. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should contact your local Delivery Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you. To find your nearest UK Sorting Office call Royal Mail on 08457 740 740 or visit their website at www.royalmail.co.uk. If after 15 working days you have not received your order, please contact us with your order number, name and address. We will then send you a P91 form. You must complete the P91 Form and return it back to us within 10 days or we will close the claim and in return we will not be able to issue a replacement order. Once we have received and accepted the completed P91 Form we will send your replacement order. These are Royal Mail’s new procedures which we are forced to adhere with. If you require your items urgently it is advised that you re-order them through our website.

If your item(s) are returned back to us for whatever reason, we will resend the items subject to a redelivery charge. We will be unable to refund actual delivery costs.

Express Delivery

  • All items ordered must be in stock
  • All orders subject to Pharmacy approval and/or Fraud checks (Please ensure all details are entered correctly in order to prevent delay)
  • All orders must be placed no later than 5.00 pm (only applies to orders placed Mon – Fri) for next business day delivery (If we physically cannot despatch the same day then we promise we will move your order to the front of line for the following day)
  • Express Delivery can only be applied to Delivery addresses within the UK
  • A signature will be required for this service
  • Whilst we make every effort to deliver goods the following business day, we cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries
  • Normal terms and conditions apply to ‘Failed’ or ‘Delayed’ deliveries



European Union Countries

Delivery Charge dependent on the weight & destination

Deliveries to countries within the EU are calculated at checkout dependent on the weight and destination. Delivery is usually 6 -12 days from dispatch.

For some orders, certain weight restrictions apply.

It is within Daynight Pharmacy’s discretion to send large and/or heavy items with a courier service to accommodate the weight and size of the package. If we deem your order is of an excessive size or weight, this may incur additional delivery charges which we shall contact you about prior to the order being dispatched from our warehouse.

In order to confirm that an order shipped via post has indeed been lost, we must wait 20 working days (4 weeks) before claiming against Royal Mail. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should contact your local Delivery Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you. If after 20 working days you have not received your order, please contact us with your order number, name and address. We will then send you a P91 form. You must complete the P91 Form and return it back to us within 10 days or we will close the claim and in return we will not be able to issue a replacement order. Once we have received and accepted the completed P91 Form we will send your replacement order. These are Royal Mail’s new procedures which we are forced to adhere with. If you require your items urgently it is advised that you re-order them through our website.

If your item(s) are returned back to us for whatever reason, we will resend the items subject to a redelivery charge. We will be unable to refund actual delivery costs.

We accept no responsibility if your order is stopped by international customs and cannot accept responsibility for packages held by customs.

Items ordered from outside the UK are subject to control restrictions from your country’s customs department or regulator. When items are ordered for delivery outside the UK please ensure you are aware of any restrictions which could result in non-delivery or delay. We cannot take liability for items being imported into countries where restrictions are in place. You will be fully liable for the cost of the order if the item is held by customs or your regulating authority. All items are sold for the personal use of the recipient under supervision of a local health care provider. Resale is usually prohibited by the laws of the importing country. Import duties and taxes may have to paid in some countries. It is the recipient’s responsibility to obtain details of these charges from customs & excise in the country to which goods are being dispatched.

Outside the European Union - America and the Rest of the world

Delivery Charge dependent on the weight & destination

Deliveries to regions outside of the EU are calculated at checkout dependent on the weight and destination. Delivery is usually 5-15 days from dispatch. All prices shown online include VAT. At the checkout, VAT (20%) will be deducted where applicable.

Note: Certain weight restrictions apply. If we deem your order is of an excessive size or weight, this may incur additional delivery charges which we shall contact you about prior to the order being dispatched from our warehouse.

In order to confirm that an order shipped via post has indeed been lost, we must wait 25 working days (5 weeks) before claiming against Royal Mail. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should contact your local Delivery Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you. If after 25 working days you have not received your order, please contact us with your order number, name and address. We will then send you a P91 form. You must complete the P91 Form and return it back to us within 10 days or we will close the claim and in return we will not be able to issue a replacement order. Once we have received and accepted the completed P91 Form we will send your replacement order. These are Royal Mail’s new procedures which we are forced to adhere with. If you require your items urgently it is advised that you re-order them through our website.

If your item(s) are returned back to us for whatever reason, we will resend the items subject to a redelivery charge (based on size of package and destination). We will be unable to refund actual delivery costs.

We accept no responsibility if your order is stopped by international customs and cannot accept responsibility for packages held by customs.

Items ordered from outside the UK are subject to control restrictions from your country’s customs department or regulator. When items are ordered for delivery outside the UK please ensure you are aware of any restrictions which could result in non-delivery or delay. We cannot take liability for items being imported into countries where restrictions are in place. You will be fully liable for the cost of the order if the item is held by customs or your regulating authority. All items are sold for the personal use of the recipient under supervision of a local health care provider. Resale is usually prohibited by the laws of the importing country. Import duties and taxes may have to paid in some countries. It is the recipient’s responsibility to obtain details of these charges from customs & excise in the country to which goods are being dispatched.

Returns and Exchanges

Return of unwanted items - Cooling off period

It is your responsibility to contact Daynight Pharmacy by email or phone to advise us of your intention to return or exchange any item(s) within 7 working days of receipt of them. After this date, it falls solely within the discretion of Daynight Pharmacy if a return or exchange will be accepted. Once notified, all items should be received at Daynight Pharmacy within 30 days from the date of delivery for this condition to apply. Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or broken. In addition products of a medicinal, cosmetic or personal nature cannot be returned due to reasons of hygiene. We will not refund your order unless the item/(s) are in saleable condition upon return. You will be liable for the cost of returning items to us. We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

Once notified, all items should be received at Daynight Pharmacy within 30 days from the date of delivery for this condition to apply.

You must return items to Daynight Pharmacy by using the returns and exchanges procedure. Please note that if the item has already been shipped from our warehouse a £5 handling charge will also apply.

Return of faulty or damaged items

You should visit the step by step guide on our website for full guidance on how you should do this. To help us process returning goods, we would be grateful if you could supply details of your order number, name and date of order. If the item is returned without meeting these conditions, we will be unable to offer an exchange. You will also be liable for the cost of re-delivery and our fees (which may exceed the original cost of delivery). We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. Daynight Pharmacy will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to recover our fees and expenses from you.

However, you should note:

  • Electrical and photographic equipment will only be accepted if complete with all leads, accessories and software. Any software must have its original seal intact to be accepted.
  • Health and fitness equipment will only be accepted if dismantled and boxed as received.
  • Electrical items that are returned and found to be faulty will be replaced only, if the original item is no longer available an alternative item will be offered of the same value. No refund will be offered.

Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or broken. In addition products of a medicinal, cosmetic or personal nature cannot be returned due to reasons of hygiene.

All returns are evaluated before being processed.

Faulty items will be accepted up to the manufacturer's warranty terms. This does not affect your statutory rights.

If you refuse delivery due to an item being damaged, you should refuse delivery and notify us of this within 7 working days as stated above. If you are unaware of the damage in transit, the 7 day period still applies however once this has expired, any return is solely within Daynight Pharmacys discretion.

It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the item(s) are in a saleable condition upon return.

You may return damaged or faulty item(s) within 30 days of receipt of them. If an item is later deemed to be faulty, normal warranty conditions for that product apply. It is the recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.

Once we receive the returned items at our warehouse, you should allow a further 14 days for a replacement to be re-sent.

Failed Deliveries

If you are not available to receive your items and they are returned to us we will charge £15 (or 15% if the order is over £100) restocking fee if you decide not to have the items re-delivered.

Unauthorised Returns

If you return an item without prior approval, we will be unable to process your return and no refund or replacement will be provided. Unauthorised returns will be sent back to the sender with a delivery charge and £15 administration fee.