Contact Us

Help & Support

Pharmacy2U NHS Prescriptions

Help with Pharmacy2U NHS Prescriptions, please contact one of our team by clicking here for our help and support pages, these can take you through to chat with an advisor.

Get in touch with our Customer Care team

Our Customer Care team is here to help, so please use the most relevant way to get in touch below…

Live Chat

When available – please click on the “Live Chat” button to chat with one of our Customer Care team.

Call Us

Speak to one of our Customer Care team on: 0111 00 0000

Our call lines are open: Mon – Fri: 9:00am – 5:00pm

Bank Holiday: Closed

Approximately 95% of calls are answered first time, however you may experience some delays during peak times. We also offer a free call back service and endeavour to call you back within an hour.

Email Us

You can email us at:

Our current email response time is between 1 -2 working days. During busy periods, our email response time can be up to 3 days.

Help and Support : Complaints Policy

Chemist Direct is committed to providing a high-quality service. In order to do this, we value and appreciate all of your comments about our service, and we use your feedback to help us continually improve. In the first instance please contact us, using your preferred method above. We’re committed to resolving any complaints as quickly as possible. is part of Pharmacy2U. To find out more about our complaints policy click here; Help & Support.