Contact Us

Help & Support

Get in touch with our Customer Care team

Our Customer Care team is here to help, so please use the most relevant way to get in touch below…

Live Chat

When available – please click on the “Live Chat” button to chat with one of our Customer Care team.

Call Us

Speak to one of our Customer Care team on: 01332 386284

Our call lines are open: Mon – Fri: 9:00am – 5:00pm

Bank Holidays: Closed

Email Us

You can email us at: 

your247@gmail.com

Our current email response time is between 1 -2 working days. During busy periods, our email response time can be up to 3 days.

Help and Support : Complaints Policy

Your247chemist is committed to providing a high-quality service. In order to do this, we value and appreciate all of your comments about our service, and we use your feedback to help us continually improve. In the first instance please contact us, using your preferred method above. We’re committed to resolving any complaints as quickly as possible.

Deliveries:

 

  • All orders are dispatched subject to us successfully receiving payment
  • Estimated delivery can take between 3-5 working days & next day delivery is available for £8.99.
    All of our deliveries are shipped via Whistl.
  • There are restrictions on items, such as flammable and aerosols, and weight/size that may result in not all delivery options are provided.
  • Our estimated delivery dates exclude bank holidays and other public holidays
  • Our estimated delivery dates are aligned to the delivery option you selected. We will endeavour to deliver your order in accordance with the delivery option you selected, however delivery timescales are indicative only.
  • Orders may be delivered in one or more packages

Returns:

You can return most items within 28 days of receipt of shipment. To get information about the Return and Refund policies that may apply, please refer to our and Refund policy. To initiate your return, please visit our contact us section.

 

Legal warranty:

If a product turns out to be faulty or not as advertised, you may be entitled to a free-of-charge repair, replacement or refund. 



Privacy Policy:

Your247Chemist values the privacy of your personal data.

We care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. 

What personal data we collect

We will collect the following types of personal information:

  • name
  • age (date of birth)
  • sex
  • gender
  • address
  • email address
  • IP addresses and device types